Assistant Manager - Kokomo
About the Job
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. Essential Duties and Responsibilities -Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians. -Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines. -Assist with Staff Management and provide backup support to Club Manager as needed. -Assist in scheduling and supervising staff. -Member service oversight - Ensuring staff is providing a superior customer experience at all times. -Assist in resolving or escalating employee issues or concerns. -Involved in all front desk related activities including: -Answer phones in a friendly manner and assist callers with a variety of questions. -Check members into the system. -New member sign-up. -Take prospective members on tours. -Facilitate all member requests, issues and questions. -Assist in overseeing cleanliness and maintenance of facility. -Assist in ordering of supplies using specific budget based on club requirements. -Assist in tracking statistics and reports (weekly, monthly, and annually). -Backup support for any employee who is absent. Qualifications/Requirements -Superior customer service skills, preferably in the fitness industry. -Experience working as a Member Service Representative at Planet Fitness. -Solid supervisory, diplomacy and listening skills. -Basic computer proficiency (Microsoft Suite). -Hard working, enthusiastic and energetic! -Strong problem resolution skills. -Current CPR Certification required. -High school diploma/GED equivalent required. -Must be 18 year of age or older.