Work-From-Home CE Expert/Event Support

StubHub Boston, MA

About the Job

Our Company Experiencing live events has never been the same since we came onto the scene in 2000. We are fans first and foremost, so improving how people experience live events has always driven us. It’s why we’ve revolutionized the industry in a series of firsts, and continue to innovate. We don’t just sell tickets, we make it possible for fans to connect with their favorite teams and artists. We create the shared experiences that shape their lives...anywhere, all the time. Today, we are the world’s largest ticket marketplace with tickets available for over 10 million live sports, music, and theater events in more than 40 countries across the globe. And we’re far from finished. Who We Are We are richly diverse and embrace our unique contributions and individual differences. We live life passionately. We act as one team in pursuit of connecting people with the teams, artists and people they care about most. We're bold, inventive and are constantly upping our game. And we're looking for people who are fully dedicated to providing unique perspectives and are passionate about experiencing the world through live events. We hope you'll join us. What You’ll Do Surprise and delight our fans in a fast-paced work-from home environment including inbound phone calls, emails, and chat 30 hours per week (must be flexible to work up to 40 hours per week including days, nights, or weekends Have authentic conversations with our customers and strive to resolve all concerns going two steps beyond what they ever expected Increase customer satisfaction and build brand loyalty through providing awesome service and proactive engagement Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as customer satisfaction Meet our fans face to face in the field at live events and assist them with delivery and fulfillment of tickets (may be days, nights and/or weekends) Work a flexible shift up to 30 hours per week Who We’re Looking For You have a passion for attending live events You are tech-savvy and thrive in a home office environment You like making things easier for customers and colleagues even if roadblocks get in the way You have a proven track record of 2+ years customer service experience (call center preferred but not required) You are energized by interacting with and helping people You seek to empower and educate customers You are innovative and love to think outside the box – there is always a better way You’re a positive person and know how to look on the bright side You bring solutions to the table not just problems You’re comfortable with a little chaos and uncertainty Not Must Have’s But Definitely a Plus! Previous call center experience Previous work-from-home experience Proven track record of sales experience Work-From-Home Requirements Workspace must be within commuting distance to either [Boston / Chicago / Dallas] Must have a secure private workspace, preferably in a room with a door or divider that closes it off from noises, people, distractions and the rest of the home. Must have a wired Internet connection, capable of continuously supporting outstanding call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems) Must have (or be willing to get) Internet service with a consistent internet speed of 25 mbps download and 5 mbps upload Must have (or be willing to get) a phone land line used exclusively for work during working hours Will be provided with StubHub/eBay laptop, dual monitors, keyboard/mouse, and phone/headset. What You’ll Get Starting Pay Based on Location: Dallas & Chicago - $13.50/HR Boston - $16.50/HR 10% Evening Differentials 10-15% Weekend Differentials Quarterly Performance Bonus Yearly Performance Raises $200 StubHub Credit Per Year Continued Career Development & Opportunity Health, Vision and Dental Coverage Flex Spending Pet Insurance Tuition Reimbursement up to $5,250 16+ Days of Paid Time Off Adoption and Infertility Assistance Parental, Maternity and Family Care Leave Employee Stock Purchase Plans 401(k) and Retirement Plans Life Insurance Disability Benefits Paid Sabbatical Every 5 Years 24 Hour Gym Wellness Programs Employee Discounts