Franchise Operations Manager

Tough Mudder Brooklyn, NY

About the Job

The Job: The primary responsibility of the Franchise Operations Manager is to grow the Tough Mudder Bootcamp network through supporting franchisees in preparing to open and running successful operations across the US. The role will report into the VP, Franchise Operations. The role will be part of a larger Franchise support team and will work closely with Franchise Sales and Marketing roles as well as other central functions (Finance, Marketing, Construction & Operations). This role has complex stakeholder management and business management facets, with multiple moving parts and a challenging delivery timescale. There will be extensive travel required- often solo. The employee will need to be self-starting and keen to build their knowledge and experience in franchising and fitness. The Work:

  • Assist VP, Franchise Operations with overall franchise performance optimization & relationship management
  • Coordinate site analytics, selection, and lease negotiation activities
  • Select and manage relationships with legal, architectural and site survey partners
  • Share best practice across units to improve financial performance, customer experience, and franchisee satisfaction
  • Organization of planning & quality control trips and meetings
  • Identify, negotiate terms and contract with external vendors and service providers
  • Create and update unit-specific briefing documents for both internal and franchisee use
  • Maintain records of unit-level performance metrics and data
  • Ensure effective franchisee servicing and management
  • Work with Accounting department to track payment to all vendors and service provider
  • Assist in the periodic budget review, summarizing key insights The Traits:
  • Demonstrated project management and planning skills
  • Strong critical thinker and communicator
  • Resourceful and quick-to-learn new skills
  • Demonstrated ability to create and implement new processes
  • Proven ability to build relationships quickly (external stakeholder management)
  • Empathize with clients and creatively solve their problems
  • Proven ability to reflect critically on performance and process improvement
  • Self-starter, comfortable making some decisions without managerial support
  • Strong organizational skills and attention to detail
  • Creative problem-solver and conflict manager
  • Focused on meeting objectives and delivering results The Experience:
  • Bachelor’s degree in a relevant field of study (Business, Finance, or Sports Management)
  • Minimum of 3 years’ experience in franchising, operations and/or health & wellness
  • Demonstrated experience in supporting 3rd party businesses to achieve their financial and non-financial objectives
  • Willing to be based in New York but travel up to 30% of the time
  • Experience with managing procurement processes
  • Proven capability to manage large budgets
  • Valid driver’s license required
  • Knowledge of the US real estate market