Marketplace Operations Specialist

Nike Beaverton, OR

About the Job

Job Description


Nike, Inc. knows how to sell sneakers. And apparel. And just about everything an athlete could need. The Nike Sales teams are the front line for getting these products into customer hands. Through sustained relationships with wholesale partners around the world - from a specialty store in Rome to a department store in midtown Manhattan - Nike Sales delivers the products, experiences and brand stories that define the brand. Nike's success begins with the best sales team in the industry, one that deeply appreciates the consumer, the marketplace, and the products.

Description

As our MPO Specialist - West, you'll be responsible for managing customer purchase orders from Nike's retail accounts from order capture to delivery. You'll manage and track orders (focusing on At-Once, Futures and Contract orders) by utilizing various reports to ensure thorough, accurate, and timely delivery of all NIKE products. You'll communicate with account contacts and Nike internal partners through reports, as well as by phone and email. You'll develop and maintain positive relationships with account personnel and internal partners such as Finance, Delivery, Logistics, and Operations.

KEY ACCOUNTABILITIES

  • Respond to routine questions regarding order status and tracking information and work with internal partners including account services management to resolve moderately complex customer issues, such as pricing, delivery status requests, routing, rejections, materials issues, holds, delete deliveries, and stop shipments
  • Prioritize, coordinate and process all sales orders throughout the entire process; analyze all purchase orders to ensure accuracy for terms and pricing, delivery information, vendor compliance and dates to reduce vendor chargebacks; execute order changes, track product delivery, order fill rates and resolve routing issues; track shipping and delivery activities; and run, analyze, and interpret order management reports (review and take action on Unshippable orders, focus on Launch and AA orders)
  • Ensure compliance with company policies and processes
  • Responsible for learning and maintaining a thorough working knowledge of Nike products, policies, procedures, order processing systems and applicable programs by attending trainings and daily contact with accounts, reps, and various NIKE partners (work cross functionally when possible)
  • Prioritize emails, requests, and questions to ensure timely, effective, and efficient responses
  • Participate in "on the job" training and mentor new Specialists into the department
  • Keep up to date on systems functionality (SAP, Event Manager, Cognos)
  • Participate in problem solving activities (data gathering, root cause analysis and potential solutions)


Qualifications

  • Strong team player
  • Possess strong organizational skills and ability to prioritize a varied workload
  • Strong verbal and written communication skills
  • MS Office (Excel and Outlook)
  • Intermediate Excel
  • High School diploma or equivalent
  • 3 years relevant work experience