Front Desk Supervisor

EXOS Tampa, FL

About the Job


We're seeking a Lead Receptionist to join our team.

As our Lead Receptionist you will:

  • Consistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude
  • Greet and welcome new fitness center members, assist with membership enrollment and front desk operations
  • Coordinate with Manager to ensure accurate payroll
  • Assist and provide information for financial tracking reports
  • Assist and maintain accurate tracking of locker service program and inventory items
  • Assist with accurate fitness center membership reports and complete monthly membership audits
  • Respond to Member's concerns, suggestions and complaints in a timely, professional and consistent manner.
  • Assist with keeping the reception, retail, and lobby areas well stocked and clean
  • Create reception team schedule within budget, approve time off requests
  • Hire, train and develop reception team
  • Review information in software for accuracy
  • Assemble information for Manager for daily/weekly/monthly reports
  • Transmit monthly billing
  • Organize and code invoices and receipts for Manager
  • Oversee inventory and sales for retail
  • Develop excellent communication system for reception team


Required Qualifications:

  • Mini mum of a High School diploma obtained
  • Demonstrated use of excel and computer software systems
  • Basic mathematical knowledge

Preferred Qualifications:

  • Strong organizational skills and customer-service oriented approach
  • Previous retail management experience
  • Knowledge of Google applications and Microsoft Office applications
  • Highly developed written and verbal communication skills

We are an equal opportunity employer

EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at :

Attention : People Operations, Accommodations

2629 E. Rose Garden Ln.

Phoenix, AZ 85050

Learn more here:

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