About the Job
The General Manager is responsible for overall management, promotion and operation of the facility including booking, finance, marketing, staffing, production maintenance and all related operations. Duties include providing leadership and direction to subordinate operating departments, management of staff, coordination and execution of plans and directives, and acting as liaison with corporate staff, industry associates, governing agencies, communication media and the general public.
- Responsible for recruiting, hiring, training, supervising, compensation, succession planning and evaluating management, administrative, and supervisory staff. Determines and establishes organizational structure and personnel staffing requirements. Assures the development and maintenance of employee job descriptions, duties, responsibilities, and performance standards for all positions with provisions for timely and effective employee performance evaluations.
- Plans, organizes, coordinates and directs all activities and personnel. Engaged in maintaining and operating the facilities. Evaluates existing policies and procedures and recommends improvements for the facility and/or improve the efficiency and safety of operations.
- Oversee development of annual operating calendar, activities schedule, dates and hours of operations, projections for attendance and revenue.
- Prepares, implements and monitors a detailed program budget. Supervises cost accounting required of assigned events to include facility rental, box office fees, house equipment rentals, supplies and services purchased, event supervision, ushers, ticket takers, ticket sellers, security officers, announcers, parking attendants, stage managers and stage crew.
- Prepares and maintains required reports/records for the city and/or the management firm.
- Provides for control of day-to-day operations, assuring the coordination of plans, programs and events and conducts post event operational and financial review and analysis.
- Ensures that all production/operations are conducted in accordance with applicable local, state and federal regulations such as OSHA and CalOSHA requirements.
- Organize operational meetings with accounting about financials and/or with staff and supervisors for training.
- Handle customer service via phone calls, email inquiries or website posts. Conduct the required investigation and have the issues resolved within a 24-hour turnaround time.
- A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in a related field
- 10 years of related work experience
- Must have management experience and exceptional leadership abilities
- Must have proven track record of developing and managing budgets
- Experience and knowledge in overseeing physical venue
- Computer savvy and proficient in Microsoft Office (Word, Excel and Outlook)
- Self-motivated with the ability to work in a fast-paced environment
- Excellent written, listening and verbal communication skills
- Must be creative, detail-oriented person with an outgoing personality
- Experience with management, leadership and conflict resolution\
- Knowledge of music industry preferred
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.