Head of Retail Sports Operations

Churchill Downs Incorporated Louisville, KY

About the Job

TwinSpires is adding to their Sports Betting team with a dedicated Head of Retail Operations for locations with existing casino footprints. This role will be responsible for deliverables and deadlines pertaining to Sports Betting retail business operations, management of operations, coordination with casino staff and interaction with regulatory bodies and 3rd party vendors. Responsibilities Project management for Retail Operations setup to include: Property fit outs in Presque Isle Downs & subsequent locations. Product Roadmap liaison with 3rd party vendors. Retail staff hiring & training as required. Compliance with regulatory & tax filing requirements. Tenders and vendor setups on property. Drafting of detailed operational processes and procedures, as well as Internal Controls and house rules in line with individual state regulations. Drafting and maintenance of detailed Standard Operating Procedures for all BetAmerica Sportsbook locations; to be used in all locations in relation to internal reporting, cash handling, and ways of working within BetAmerica. Ensuring each location has the security measures and CCTV in place to meet or exceed regulations & CDI requirements. Serving as point person for all retail based questions and troubleshooting. Coordinating with property-based and corporate Marketing and Branding teams to ensure brand standards are adhered to. Coordinating with property-based team to ensure content is adequately displayed, adhering to scheduling direction from Sports Betting Operations team. Producing reports for business group on progress of Retail Operation and implementation. Regular check-ins with Retail Operations to monitor feedback and facilitate communications with the business group. Close interaction with accounting and Business Intelligence teams to ensure accuracy of financial results and operating data. Serving as primary point of contact for regulatory bodies on sports betting and related questions. Reporting The position will report to the VP of Sports Betting, however the role will be cross functional across the CDI organization with several stakeholders, including the Online Gaming team responsible for Sports Betting, Casino GM’s, & Corporate Finance & operations. Requirements Must have a deep understanding & knowledge of Sports & sports wagering Must have a technical background Must have experience of reporting and financial data Be a strong communicator at all levels Able to work on the move & ability to travel – person will be on property most of their time. Experience of build out projects a plus. Qualifications Experience Required 5 years: Experience working in a regulated casino environment