Director, Club Products

MLB Advanced Media New York, NY

About the Job

Reporting to the VP, Product Operations, as a Director of Club Products at MLB, you will lead the Product Operations team focused on the delivery of tools supporting technology initiatives for the 30 MLB Clubs. In this role you will work in collaboration with Club IT and Marketing leads, venue operations, partner vendors and the MLB in-house Product, UX, Engineering, Marketing, and QA teams to plan, execute and launch these tools, ensuring clear communication across the team and managing expectations of delivery time, cost, and capabilities. This fast-paced and challenging opportunity will allow you to gain significant experience with new technology in the digital world.


  • Innovate and socialize new concepts for managing MLB products
  • Work with Clubs and stakeholders to establish KPIs for Product Tools' success
  • Plan and execute hardware/software implementations and evolving maintenance Requirements at a variety of venue types
  • Prioritize roadmaps and work with the Engineering team to make build vs buy decisions
  • Provide guidance to Product Managers leading Agile development sprints in a variety of methodologies including scrum and kanban
  • Serve as an escalation point for Club issues and feedback throughout the development process and post-launch
  • Oversee roll-out of in-venue hardware and software installations, including management of vendor activities, Club communication and on-site implementation
  • Manage and organize multiple concurrent implementations across various technologies, vendors, and locations
  • Provide final approval on launches for Club Products
  • Execute and launch successfully on strict timelines within budget
  • Provide expertise and facilitate communication between Clubs and internal teams around the Product roadmap for tools and in-venue technology
  • Fulfills other Responsibilities as assigned by VP

Requirements :

  • Bachelor's Degree with 5+ years of relevant work experience
  • Detail-oriented and solution-based leader
  • Capable of communicating effectively and developing strong relationships across a variety of stakeholders
  • Working knowledge of hardware, app, and web technology
  • Ability to make strategic decisions, prioritizing and executing on goals
  • Experience as a manager of a small team
  • Organized with excellent verbal and written communication skills
  • Understanding of XML / JSON data structures
  • MS Office Word, Excel, and Powerpoint; Google Documents
  • Ability understand new technologies quickly