IT Service Management Developer Technology

Nike Portland, OR

About the Job

Job Description

Nike, Inc. Technology is responsible for making the world's largest sport brand run faster, smarter and more securely. From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications. Global Technology aggressively innovates solutions to drive growth while creating and implementing tools that help make everything else in the company possible.
Description
Nike does more than outfit the world's best athletes. We are a place to explore potential, obliterate boundaries, and push out the edges of what can be. We're looking for people who can grow, think, dream and create. We thrive in a culture that embraces diversity and rewards imagination. We seek achievers, people who guide and visionaries. At Nike, it's about bringing what you have to a challenging and constantly evolving game.
Nike Technology brings together technology and process expertise to create value for the consumer. We deliver one-stop, integrated process and technology capabilities that enable Nike, Inc.'s businesses and brands worldwide. Our focus is on providing Lean solutions that eliminate waste, enhance consumer value, and strengthen profitable business growth.

As our ServiceNow Developer, you will perform configuration, development, and operational support tasks for all aspects of the ServiceNow platform including standard configuration, security, data administration, reporting and integrations with third party applications while ensuring that data integrity and best practices are maintained. This role will work closely with process owners and stakeholders to deliver technical solutions via SCRUM methodology that resolves problems while supporting the long-term health of the ServiceNow platform.

Qualifications
To make it clear, we're not looking for just anyone. Well qualified candidates must have, and can demonstrate, the following:
Develop and maintain solutions using standard platform functionality, including but not limited to:

  • Business rules
  • Client scripts
  • UI policies
  • Data policies
  • ACLs
  • UI actions
  • Script includes
  • Transform maps
  • Workflows
  • Form and list configuration with multiple views
  • Database views
  • Experience with multiple major version upgrades and system patches; explain the common upgrade issues caused by custom development
  • Thorough understanding of security in the instance; know when to use client vs server (or both) methods for optimizing user experience while still maintaining system performance and data integrity
  • Worked in a team development environment where multiple developers utilized the same path-to-prod and release cadence
  • Experience activating and upgrading ServiceNow plugins; know when it is appropriate to use an OOB plugin vs. custom development
  • Performance troubleshooting and benchmarking in the instance
  • Authoring and maintaining technical documentation
  • Use critical thinking skills to investigate issues, find solutions to problems, and improve processes
Utilize an Agile/Scrum methodology to complete development work
Experience Preferred:
  • Configure Performance Analytics (indicator source, indicator, job, breakdown, widget, dashboard)
  • Configure Discovery with OOB configuration
  • Configure custom probes and sensors in Discovery
  • Configure applications to work in the ServiceNow mobile apps
  • Create and maintain a Service Portal
  • Experience creating Scripted REST API, and knowing when it's appropriate to use an OOB API or integration method
  • ITIL certifications at the foundation level
  • ServiceNow Certified Implementation Specialist
Qualifications:
  • Bachelor's degree or equivalent work experience with 5+ years in an applications development role
  • Minimum of 2 years of experience working in the ServiceNow platform as a Developer, including the implementation, administration, configuration, development and customization of core applications in an enterprise environment
  • ServiceNow experience should include scripting in ServiceNow, design work, technical configuration and deployment. Specifically, candidates shall possess in-depth knowledge of the technical implementation and the skills to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Release, Asset Management, New Call, On Call and Service Catalog
  • Experience implementing ITSM best practice processes and procedures in an enterprise environment
  • ServiceNow Application Developer certification a plus
  • Deep technical and platform knowledge with hands-on experience in root cause analysis and troubleshooting application issues
  • Thorough communication, organization and problem-solving skills and the ability to work across organizational boundaries would be ideal